Intercom
Customer messaging platform with AI-powered support automation.
About
Intercom is a customer messaging platform that helps businesses communicate with customers through chat, support tickets, and targeted messaging. The platform has integrated AI capabilities (Fin) that can automatically respond to customer queries, route conversations to the right teams, suggest responses for human agents, and help with knowledge management. Intercom's AI features are designed to improve support efficiency, provide 24/7 assistance, and maintain a balance between automation and human support. The platform offers a comprehensive solution for customer communication across marketing, sales, and support.
Categories
AI